Table of Content
- Best home security systems in Canada FAQ
- Telus/ADT is the worst
- TELUS vs. Bell: Smart home integrations
- Frontpoint – Best Canadian Security System (DIY, Automated, Best Value)
- Honeywell’s Smart Home Security Kit – Best Self Monitored Home Security Solution
- How does TELUS compare to other companies?
- TELUS Reviews
They are like what ADT used to be back in their glory days with better customer service and security products that you can trust. Brianne has a degree in English and creative writing from Westminster College and has spent 6+ years writing professional, research-based content. Before joining Reviews.org, she wrote safety and security content for ASecureLife.com. Her pieces and quotes are published across the web, including on MSN.com, Social Catfish, and Parents.com. Hobbies include wearing a seatbelt, wearing a life jacket, and keeping her arms and legs inside the ride at all times.
They’re happy to help you get started or adjust any of your SmartHome security features. The chat connects you to a real agent and the online information includes fantastic videos that show you how to address many commonly asked questions. Wait times on the phone were less than 2 minutes for us and the agent was very helpful, guiding us exactly to where we needed to look and adjust our security settings. If you’re already a TELUS customer, then adding TELUS SmartHome Security might be an easy choice to bundle and save some money overall.
Best home security systems in Canada FAQ
If you’re also using TELUS for any of their services including landline, mobile, TV, internet or others, you can also save by bundling them together. Bundling all your TELUS home services has the added benefit of making it easier to manage your home bills under a single account, all while taking advantage of the savings. Before leaving in the afternoon, the technician helped us set everything up on the control panel provided as well as via the TELUS SmartHome app on our phones. He tested all the features and showed us how to customize various smart device features. He was friendly, patient, well-informed, and professional.

Learn more about how we rate, rank, and review services in our full methodology. Every TELUS security plan includes TELUS Online Security Basic, which provides security, dark web monitoring, and VPN access for two devices or three devices . The pro monitoring plans come with TELUS Online Security Standard, which includes extra features like ID theft protection and antivirus software. Home Security System Telus offers two installation options, do-it-yourself or hire a professional installer. The latter option is more expensive, as it requires a one-year contract and a steep termination fee of $399.
Telus/ADT is the worst
See reviews below to learn more or submit your own review. We use dedicated people and clever technology to safeguard our platform. Alarm activated, 5 minutes to call and they put me on hold for 5 minutes. Then they called my other contact while I'm on hold.

The system also comes with a 30-day money-back guarantee and a 1-year limited warranty. Home Security System Telus also provides peace of mind that you’re protected by a human presence. In addition to its high-quality cameras, Deep Sentinel’s easy-to-install cameras are battery-powered and come with an integrated battery charger. Installing these cameras is not difficult and the cameras also include guards to prevent unauthorized entry.
TELUS vs. Bell: Smart home integrations
The facial recognition software is honestly next-level Big Brother type stuff. If you would like to see if someone has come home when they were expected you can check to see if they’re there with the facial recognition service. Bell Smart Home is for people who are already using Bell Canada for TV, Internet, and Phone who want to bundle. This is somewhat negated by the 30-day money-back guarantee but at a certain point, some people might not want to sign up for such a long contract. Extra features go a long way in making sure Canadians feel safe with high tech solutions that can be connected to wifi as a simple home alarm system won’t cut it.
Sent me to 5 different people all had no answer as to why they turned off my alarm system and didn't think to mention it to me. I will NEVER use any Telus service as long as I live and I suggest you don't either. I've recently separated from my husband and we both live in different homes now. Long story short, if you’re in Canada and want a security system, you should just get with TELUS until Rogers ups the ante.
Frontpoint – Best Canadian Security System (DIY, Automated, Best Value)
Just know that it won’t work with your Google Home device. If you want to go to sleep at night and rest easy knowing someone’s keeping an eye on your house for you, then a home security system is your ticket to dreamland. Choose the best alarm system for you and get some decent shut-eye.
Happily, if you take advantage of discounts, your costs for this plan will go down by as much as 30%. It started off as a telephone company in Alberta in 1990. Over the years, it’s expanded into other services, and the company has recently acquired ADT Canada and Vivint Canada.
For TELUS and Bell, the security equipment you receive depends on which plan you go for. With Bell, you'll receive more home security equipment as you upgrade from one plan to the next . The Telus home security system does however come with a decent $45/m monitoring fee which isn’t too bad compared to other companies. Stay updated on the latest products and services anytime, anywhere. 8 Best Internet Service Providers 2022 Looking for the best home internet options? Right now, recent TELUS customer ratings on sites like TrustPilot and Consumer Affairs are lower than we’d like.

When a glass break sensor hears the sound of shatter glass an alarm triggers. Glass breaking creates a distinct sound frequency that the sensors pick up. They would have to sit outside of your home and intercept wireless signals to allow them to disable sensors and turn off alarms.
Unfortunately, the company's contracts come with some hefty cancellation and moving fees that can catch consumers off-guard. See how TELUS compares with other top security systems in Canada. While you may need more window sensors, they are more affordable than devices that monitor entire rooms like motion detectors. Beyond the basic entry and motion sensors, we think adding a glass break sensor on the ground level offers extra protection against intruders. This means you can afford some extra equipment while spending less than the original price.

Whoever is in charge of customers service needs to be fired. I had ADT for a decade without any issues and since Telus took over it had been complete garbage. This is not a stupid cell phone you bunch of incompetent fools. It needs to work and when it doesn’t you cannot keep customers on hold for an hour!!!
It was founded in 2016 and launched its services in January 2019 at the Consumer Electronics Show in Las Vegas. The company is currently offering its services to homeowners around the U.S. as early as the end of January 2019. The company has a free callback feature and also offers a learning center where you can learn more about the system and how to use it. Deep Sentinel’s unique technology combines AI and human intervention to prevent and deter crimes.